"Role owner not able to reject a role" in AE Request in Virsa 5.2

[Former Member]

Below are the error log details

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Caused by: com.virsa.ae.workflow.NoTransactionFoundException: Transactions not available for userid : GPQM78, for request number : 12346, for stage : ROLE OWNER

                at com.virsa.ae.workflow.bo.WorkFlowBOHelper.getWorkFlowInfoForOthers(WorkFlowBOHelper.java:1068)

                at com.virsa.ae.workflow.bo.WorkFlowBOHelper.getWorkFlowInfo(WorkFlowBOHelper.java:934)

                at com.virsa.ae.workflow.bo.WorkFlowBO.getWorkFlowInfo(WorkFlowBO.java:812)

                at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:3450)

                ... 21 more

2015-08-24 16:48:40,045 [SAPEngine_Application_Thread[impl:3]_28] ERROR Exception in retrieving the values from the database

1. com.virsa.ae.core.BOException: Exception while getting results

                at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:3884)

                at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:3327)

                at com.virsa.ae.accessrequests.actions.RequestViewAction.loadRequestFromDB(RequestViewAction.java:380)

                at com.virsa.ae.accessrequests.actions.RequestViewAction.pageLoad(RequestViewAction.java:302)

                at com.virsa.ae.accessrequests.actions.RequestViewAction.execute(RequestViewAction.java:114)

                at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:280)

                at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:449)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

                at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

                at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

                at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

                at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

                at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

                at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

                at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

                at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160)

                at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

                at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

                at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

                at java.security.AccessController.doPrivileged(Native Method)

                at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

                at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

[Former Member]

is the reject option tick marked in the stage, for role approver. has the role owner performed risk analysis ?

is the same role owner able to approve for others, and are other role approvers able to approve

[Former Member]

Hi Sahoo,

Yes the Rejection at the role level is checked "yes" in the "role owner stage".

and he is able to approve the request and also other approves are also able to approve.

but he is not able to reject the role even after risk analysis