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CMC - Scheduling failure when using [%SI_EMAIL_ADDRESS%] placeholder

Dear Experts,

When I am scheduling a Webi report as a PDF through CMC, I am getting following error.

address error. [Error sending address(es) to SMTP server. Return code: [SMTP 501 - Syntax error in parameters or arguments.]. Reason: [%SI_EMAIL_ADDRESS%].]: [CrystalEnterprise.Smtp]

I am guessing this error is cuase by place holder [%SI_EMAIL_ADDRESS%] when i use it at from option in destination. If I hardcode my email address in place of place holder, scheduling works fine.

This error only occurs in my production system, development system works fine.

I am using - SAP BusinessObjects BI Platform 4.1 Support Pack 4

did anyone else has faced similer issue? how do I resolve it?



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2 Answers

  • Best Answer
    Aug 24, 2015 at 03:23 PM


    In the Job Serve ->Destination have you updated the From Mail ID?

    If not then mention there and use [%SI_EMAIL_ADDRESS%] in the report scheduling.


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    • Amit,

      No, I haven't maintained from mail ID but It's not maintained in development system either but it still works and I don't get any error in DEV. However, tyring your solution does work but it will be interesting to see why it does not work when from email id is not maintained.


  • Aug 24, 2015 at 03:33 PM

    I would suggest you to run the Platform support tool against both the environment,collect and compare the Server metrics for your Job Servers End to End.

    New features coming soon in the SAP BI Platform Support Tool 2.0

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