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Aug 24, 2015 at 03:00 PM

CMC - Scheduling failure when using [%SI_EMAIL_ADDRESS%] placeholder


Dear Experts,

When I am scheduling a Webi report as a PDF through CMC, I am getting following error.

address error. [Error sending address(es) to SMTP server. Return code: [SMTP 501 - Syntax error in parameters or arguments.]. Reason: [%SI_EMAIL_ADDRESS%].]: [CrystalEnterprise.Smtp]

I am guessing this error is cuase by place holder [%SI_EMAIL_ADDRESS%] when i use it at from option in destination. If I hardcode my email address in place of place holder, scheduling works fine.

This error only occurs in my production system, development system works fine.

I am using - SAP BusinessObjects BI Platform 4.1 Support Pack 4

did anyone else has faced similer issue? how do I resolve it?