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Aug 24, 2015 at 08:22 AM

About Collection Segment

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Hi,

I want to understand more about the collection segment where company code is assigned. I am considering a scenario where there are four collection groups each from one city like Mumbai, Delhi, Calcutta & Chennai. However with only one company code, how will I ensure that the worklist is distributed properly so that each collection specialist get to see the customers of their zone/city.

best regds

Subha