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Former Member
Aug 21, 2015 at 02:27 PM

Irrelevant/Obsolete Tickets not to be shown in Reports

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Hi,

Is there a way to filter Irrelevant or Obsolete tickets in C4C Reporting? The requirement is to generate a report for all Email cases received in C4C, however using "All Tickets with All Interactions" data source there is no field that I can use as a filter to exclude all Irrelevant tickets. Appreciate if anyone can provide some idea.

Thanks.

Geoffrey Arado