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Former Member

SLA IRT warning & IRT Escalations mails not getting Triggered.

HI all,

I have configure SLA & maintained actions but still my IRT warning & IRT escalations mail are not getting triggered.

and Processing types for IRT Escalation

and maintained conditions

Schedule Condition : AI_SDK_SCHED_EQ_SYS_STATUS

Start Condition : IRT_ESC

please suggest which config is wrong because we are receiving emails on MPT Escalation.

Regards,

Ashish Rajput

9871962666

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1 Answer

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    Former Member
    Aug 21, 2015 at 11:09 AM

    Hi Ashish,

    please apply the snote 0002122176 SLA:  IRT Escalation action is triggered incorrectly....

    will be helpful..

    Gagan

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    • Former Member Former Member

      Hi Ashish,

      not a long time ago I had the same issue with not outgoing emails from solman. After implementing these notes it worked:

      0001843507
      0001863561
      0002019970
      0002021895
      0002032734
      0002033382
      0002048268
      0002061934
      0002109510
      0002118459
      0002128011
      0002138465

      I have still one problem pending: IRT Warning does not result in an outgoing email.

      Good luck