records and case mgmt workflow - please help a student!

[Former Member]

hi sap gurus! I need your help!!!

within my diploma thesis I worked out a table in which I evaluate the the functionality offered by the workflow in records and case management.

i have already evaluated it but i am really not sure about this. it is so difficult to get such specialized information about this topic. it would be very helpful to have a comparison.

so PLEASE, help me to evaluate the following funktions:

1. the user has a complete view on the whole process information from each workflow step

2. reducing the iintegration level

3. involving search functions and such for handling mass data (perhaps realizing with extra abap programs)

4. automating (e.g. automated start of the next step after finishing the one before or automated linking to the next work step in an other system)

5.individualized view on the own work

6. parallel workflow steps and changeable order of the staps (+ ad hoc workflow)

7. monitoring function

8. open communication plattform (everyone sees the work of the others and can push them to start working etc)

9. integration of own abap programs, eg. check data after each step

if you help me, so please tell me, if you evaluate for records or case mgmt workflow or both, and please use following scale:

no support (--)

minimal support

partia support

full support (++)

THANKS A LOT!!!!!

hope to hear from you!

janina

[eddy_declercq · Accepted solution]

Hi,

I think you get a quicker response if you submit this in the BPM forum:

Eddy