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Aug 20, 2015 at 10:54 AM

Emails are automatically saved as drafts in Interaction Records


Hi all,

I've set up the agent inbox and ERMS for email processing. Everything works fine, but one feature is annoying to the business: when replying to an email the system automatically saves a draft e-mail to the interaction record, next to the original email and the reply email.

This causes unnecessary and confusing info in the interaction record.

Does anyone know where to deactivate the automatic save of draft email? (manual saves is OK, but not even really needed in our scenario)