Adding classifications to service ticket in IC WEB CLIENT

Hello,

We use the IC Web Client system with an interface to an HP open view system.

To open a new service ticket we plan to use the CRMXIF_ORDER_SAVE function through a web service.

We would like to add classifications to this order but it doesn't exist in this function.

1. Is there any function (BAPI) that can open a service ticket with classification?

2. Is there any function (BAPI) that can open a new classification and assign it to a product?

3. Is Hp open view is a certified partner of SAP and there for has a connection to assist with the IT Help desk scenario?

Thank you very much.

I will really appreciate it if I will get an answer for those questions.

Nurit Rotman