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Former Member
Aug 17, 2015 at 07:10 AM

Request Successfully Closed but Provisioning Log not available

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Dear All,

We have set up Access Request Workflow and it was working absolutely fine. But recently we have observed that the request is getting closed and the user is getting created and provisioned but the mail which is sent to user says "No Provisioning log available". I guess there is some problem with %PROVISIONING% variable.

It was working fine until we moved some changes to PRD. We changed the notification templates and moved it to PRD. After which we are facing this problem.

I have included %PROVISIONING% variable in the mail template.

Any idea about the problem??

Thanks and Regards

Fazil