SAP CC 7.0.8.100 with Verint QA and WFO

[former_member282286]

Hello All

We have SAP CC freshly upgraded to 7.0.8.100.  I will say this release has corrected some of the issues that I was having in my environment and I have high hopes of a couple of other correction.  Time will tell on those.    We also use Verint for QA and WFO.  I have installed HF (7.0.5.verint) custom HF on my last two released....7.0.4.100 and 7.0.6.100.....I am hoping that someone on the board can tell me if the custom patch is still needed with 7.0.8.100 and is it supported on 7.0.8.100?

Thanks in advance for the information.

Cheers

DV 

[lloyd_goveia · Accepted solution]

Hi David,

Robert is right. The HF is no longer needed. In SP8 there is a checkbox you need to enable for the system to start collecting data. Please check this.

Lloyd
Goveia
Support Engineer, CRM-IC-CHA/SAP Contact Center, GSC North America East

[Former Member]

Hey David,

SP8.1 does not require the installation of 7.0.5.verint.  I'm not sure if it is supported, but it is not necessary to install. We have not ran into any issues while testing. Verint QM and WFM appear to be working properly for us so far.

Thanks,

Robert Gray