Complaints extractor 0crm_complaints_i is not fetching some line items

[Former Member]

Hi Experts,

I am using DS 0crm_complaints_i to load complaints related data. i am not getting data properly for only ZIHO types in RSA3.

For ex: If 7000000001 has 5 items, 3 items are coming in rsa3. rest 2 items are coming in SO item DS.

I request your valuable inputs on how to bring all items in same extractor for a transaction? or is there any alternate solution? Kindly suggest.

Thanks,

Balaji B

[RamanKorrapati]

Hi ,

at Tx - BWA1, please check about Business object type is maintained which is related to your items.

if not then seek CRM team help and do it.

Later run data source at RSA3.

Thanks

[Former Member]

Hi Ramanjaneyulu,

Thanks for the reply.

Its Bus Type is BUS2000120, which was already maintained in BWA1. But still desired values are not coming in RSA3.

I am thinking of the option to create transformations from Service Orders to Complaints in BI  system to get all the missing items in Complaints data target. For this i need to make sure to have all the required fields in both flows..

Am i designing it in correct way? i dont think it will create performance issues.

Kindly suggest.. is this the correct solution or any other ideas if you have are welcome.

Thanks,

Balaji B