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Missing Division - Fine Tuning


I am working through our first implementation project and are in the Fine Tuning phase. I have an activity to maintain the Sales Channel but not one for the Division.

I have searched all activities as described in note Division code for code list mapping in C4C | SCN but I return no activity referencing division.

I have changed the scope to include all topics under Sales (Accounts Management, Sales, New Business).

Any help in finding where I'm going wrong would be appreciated.


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2 Answers

  • Best Answer
    Posted on Aug 13, 2015 at 04:56 PM

    Hi Paul

    Are you saying you don't see it in the fine tuning activities to add your distribution channel?

    Or are you saying you can't find it in the code list mapping?


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  • author's profile photo Former Member
    Former Member
    Posted on Aug 20, 2015 at 12:13 PM

    Hi Paul

    Divisions become relevant only in the scenarion of the C4C solution integrating with ERP/CRM solutions. If the integration is active in your solution, you need to define divisions to ensure a smooth replication of divisions between SAP ERP/CRM and C4C. Hence the activity " Divisions" will only be found in the activity list only one either of the two integrations are scoped.

    I have found your incident and am closing the same, now.

    This should resolve the issue.

    Thank you.



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    • Former Member

      Hi Suraj,

      Thank you for your response. I have added ERP integration to my project scope even though we are not using it at the moment. That does now allow division to be configured.

      The importance of this is that the standard customer migration template provided with the solution will now work, as division is a required field.

      Kind regards,


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