How to customize EWA template in SOLMAN

[shauking]

Hello,

I've configured the "managed system" to integrate the SAP EWA into the Alert Inbox.  It works well and generate alerts in the inbox.  However is it possible to configure the incident and/or email notification for these alerts?  It seems that the EWA templates doesn't work like the SAP templates which I can create custom templates and customize.  Does anyone has the similar experience?

Thanks,

Jerry

[shauking]

Hi Roland, thanks for the SAP Note about the alert email format.  I was actually looking for the way how I can customize the SAP EWA template where I can change the settings like priority of the alerts, when, who and how the alerts should be sent out.  Normally we can do such by copy the SAP templates to custom templates then make the changes, but I can't find the same option for the EWA templates.  

[Former Member]

Hello Jerry,

You can use the report RDSMOP_REPORTS_BY_EMAIL for setting Email Recipients.

Check and confirm.

Regards,

Karthik

[shauking]

Hi Karthik, thanks for your nice tip. Do you have any advice how to generate the incident ticket from EWA alerts.  My current client disabled the auto-incident creation in the global setting so I have to enable the alert in the custom templates but it doesn't work for the EWA templates.

[Former Member]

Hi Jerry,

Sorry for that .. i also dont have any information.. any other experts may have answer..

Anybody can you please suggest us.

Regards,

Karthik

[roland_hennessy]

Hi Jerry, Can you see if SAP KBA 2184681 - How to Customise Alert Email Header in Technical Monitoring helps? Regards, Roland