Looking to set-up outbound emails from C4C to appear more friendly to our users.
Would like a friendly name and the address to appear like
"Brand Name" <email@example.com>,
is this possible for the automated email response and/or
when an agent responds or updates a ticket?
Also, then when a user receives and replies, would like to set the reply-to address to one commonly used within the business.
Anyone has experience of doing this, any examples you can share?