Sytel Predictive Dialer

Greetings Wise Wizards,

We have at the moment a so called testing licence for Sytel's Predictive Dialer with minimal configurable options. Has anyone any experience with this type of Dialer? I'm trying to get it up and running like it is advertised.

Answering machine detection (AMD) isn't working, not for faxes either. According to Sytel, it should be done in SAP SC, can't seem to find a field where. All the other sites tell me that this funcion is provided by Sytel.

The Dialer isn't making more calls out then there are agents loggod into the Campaign.

In SC I've added a new Dialer. Type -> SytelPredictive, Address -> Core VU IP (is this correct?).

According to Sytel, prompt files can be added/configured. My system is missing the correct folder, so I made one where the Dialer should pick those files up. Added files and named them to those what the Dialer should be looking for. Again, not working.

I'm this close on giving up, but our customer wants it so bad, because it's the next best thing since sliced bread 😊.

If anyone could help me I'd be so happy 😊

PS: I'm also in talks with Syttel's Support.

Kind Regards,

Alder Tsvetkov