EP Support pack stack upgrade - SUM

[Former Member]

Hi Experts,

We are performing EP support pack stack upgrade from 7.31 SP01 to 7.31 SP16. We are facing the below error in Specify OS User Credentials step

The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information. The update tool is unable to detect the instances information for instance number: 0 on host: null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel. See SAP Note 1401712 for further information. Sapcontrol client could not perform action get instance properties on instance 0 Return code condition success evaluated to false for process sapcontrol for action get instance properties.

When checked sapcontrol -nr 00 -function GetSystemInstanceList

12.08.2015 00:21:58

GetSystemInstanceList

OK

hostname, instanceNr, httpPort, httpsPort, startPriority, features, dispstatus

sap-mmd1, 1, 50113, 0, 1, GATEWAY|MESSAGESERVER|ENQUE, YELLOW

sap-mmd1, 0, 50013, 50014, 3, J2EE|ICMAN|IGS, GREEN

Gateway is not up and running. Kindly help to solve this. dev_rd shows the below error.

---------------------------------------------------

trc file: "dev_rd", trc level: 1, release: "720"

---------------------------------------------------

Wed Aug 12 00:14:30 2015

***LOG S00=> GwInitReader, gateway started ( 3866872) [gwxxrd.c     1758]

systemid   324 (IBM RS/6000 with AIX)

relno      7200

patchlevel 0

patchno    117

intno      20020600

make       single threaded, Unicode, 64 bit, optimized

pid        3866872

gateway runs with dp version 133000(ext=118000) (@(#) DPLIB-INT-VERSION-133000-UC)

gateway (version=720.2011.12.01)

gw/reg_no_conn_info = 1

gw/local_addr : 0.0.0.0

gw/reg_no_conn_info = 1

* SWITCH TRC-RESOLUTION from 1 TO 1

switch off alert monitoring

Bind service 3301 (socket) to port 3301

GwIRegInitRegInfo: reg_info file /usr/sap/MMD/SCS01/data/reginfo not found

*** ERROR => GwInitHostAdrs: GwHostToAddr failed [gwxxaddr.c   227]

***LOG S10=> GwInitReader, GwInitHostAdrs () [gwxxrd.c     2041]

Thanks,

Preetha Balan

[manumohandas82]

Hi preetha ,

The issue could be because of the reginfo file . Check the below notes .. There are plenty of scn forums on this . Kindly help yourself

1069911 - GW: Changes to the ACL list of the gateway (reginfo)

Thanks ,

Manu