Powerbuilder Install hangs

[Former Member]

Hello everyone,

I am trying to install PowerBuilder versions 12.5.2 & also tried 12.6  on a VM.(windows 7 -- 32 bit )

The installer starts and then installshield minimizes and just hangs there with no progress.

Has anyone encountered this issue before?

I've never had this problem before until now.

Could it be the Group Policies or some other process that is blocking this installation from moving forward?

Appreciate your inputs on this if you have encountered this before..

thank you

Melvin

[Former Member · Accepted solution]

Hi Melvin,

Please try the below solution.

If the installation is hanging follow the below steps.

1. open the task manager

2. Select Performance Option (4th tab)

3. Click on resource monitor

4. in resource monitor screen, you will be able to see two setup.exe

5. select both setup.exe by clicking on the check box available. This will move the given process to top.

6. right click on the setup.exe and select option "Analyze wait chain"

7. Check if "wssm.exe" dependency is there.

8. If "wssm.exe" dependence is there, select only "wssm.exe" by clicking on the check box {It might be auto checked also}.

9. Click on "end process" to end "wssm.exe" process.

10. The setup will work now by populating the next screens.

Let me know if it works... Have a good day!.

Thanks

Babin

[Former Member · Accepted solution]

I want to add to this solution.  I don't see the "wssm.exe" as per Babin's solution, but in my case I see "splwow64.exe" and I checked it then select "End Process" of this "splwow64.exe" file then the PowewBuilder installation continue magically!!!!

BTW, I'm using Windows 10 with this solution.

Thank You!

[Former Member · Accepted solution]

thanks this helped even in windows 10/pb 12.6 ebf26232..

guess what was in my wait chain? skype.exe

I mean wtf.

[Former Member · Accepted solution]

World

TaeKwonDo

Federation          ???  

[Former Member · Accepted solution]

Thanks a lot Melvin!

It seem to work for other versions of PB (10, 11 and 12), OS (Win 7 and 10) and any other blocking processes as well

Great hint!

[brianleahy]

FYI - I have discovered that the Adobe Creative Cloud app can also cause the installer to hang.

Once I quit out of Adobe, the install was able to complete.

[Former Member]

If you have an older 12.5 version, then there is a known bug that prevents the 12.5.2 installer from completing.  See Note 1873078:PowerBuilder 12.5.2 - Installing EBF results in error - setup has detected that versio...

Or see thread

[Former Member]

Hi Melvin;

  This has been an odd issue on some PC's from way back when W7 fist came out.

  FYI: To get around this issue, many PB developers have been able to do this by booting MS-Windows into "safe" mode first and then running the PB installation successfully after that.

HTH

Regards ... Chris

[Former Member]

Hi Chris,

Thank you for the suggestion. My sys admins were able to build a new VM without applying all their group policies and that helped the installation work. We also tried re-starting in safe mode - but that failed still. But I think the policies are still intact despite getting my workstation off the domain and starting in safe mode. They are trying a few other options.. Will update if I find a solution for this...

Thanks again for your inputs! Appreciate it!

Melvin

[Former Member]

I also have similar issue with PowerBuilder 12.5 installatio In VMWare machine. Please let me know if you got a solution.

[arnd_schmidt]

I had that problem some weeks ago with the installation of PowerBuilder 12.5 and 12.6 on a Win 7 (64-bit) notebook.

Although I was the administrator of the machine, the installation did not worked. Unbelievable?!

I - as the administrator of the machine - made another user also as an administrator of that machine. He logged in and under this account the installation ran without issues!

What a nice little crazy mystic PowerBuilder Story again.

Arnd

[Former Member]

Hi Melvin;

  Great news!

If this solved your issue, please mark the question as answered.

Regards ... Chris