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Former Member
Aug 11, 2015 at 02:22 PM

Portal is timing out freequently and giving "User authentication failed for user: USER.PRIVATE_DATASOURCE.un:Guest. Messages will not be delivered! in the traces"

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Hi All,

Users are facing runtime error in the portal more freequently but respective exception id not recorded in the portal logs. When user click again in the navigation they are getting no portal view available "Page not found. Refresh the page and try again later" message. Not able to navigate and had to relogin again to the portal. When checking in the default traces i see lot of "User authentication failed for user: USER.PRIVATE_DATASOURCE.un:Guest. Messages will not be delivered! in the traces" messages. Not sure this error is related to the runtime error users getting at the time. Please let me know if you have any idea on this issue.

Thanks,

Shyam.