Add new search criteria for incident management 7.1

[former_member222767]

Hello,

someone can please help me on below.

we are using solution manager 7.1 (SP8). we need to get customer last changed date for the incident search criteria.

My Requirement is to filter messages which was closed(Proposed Solution/Customer Action/Confirmed) for a given period of time.

There may be a way to take it from standard search criteria. i am not aware of that

Please find the attachment for more information

I really appreciate your suggestion, comments, advises on this

Thank you

Sisila Kumara

[rishav54]

Hi,

any progress?

Regards

Rishav

[former_member118647]

Hello Sisila,

Please check this blog for your requirment

How to Update SM_CRM Search Criteria to Report based on the value of a Custom Field

[rishav54]

Hi Sisila

You have to create a new field in you ITSM UI first for this. When you create the field mark that field as searchable field check box,

Then you can add that field here.

Hope it will resolve your issue.

Thanks

Rishav