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Former Member

Configure CA Wily Introscope Manager (EM is Offline)

Good Day folks,

I hope you could assist. Not sure what i am doing wrong or where i might have gone wrong.

Basic Configuration of SOLMAN_SETUP STEP3.1 : CA Wily Introscope

1. I am getting an error message EM is Offline (above image).

2. Also not sure if i need to Install Wily Introscope on my Satellite Systems (DEV, QAS and PROD) (Documentation was not very clear on this)

3. If i have to, Can i use the Remote Installation on the CA Wily Enterprise Managers Administration to deploy on remote systems. i believe i will need to install EM Stand-Alone.

4. Lastly and i believe the answer to this question will depend on the answer provided in question 3. just need to make sure i cross all my I's and dot all my T's. When adding the satellite system on EM where it asks for Installation path do i provide the local solman installation path or that of the satellite system?

on the Remote Administration Tab the Start button is grayed-out.

Any assistance you could provide will be very grateful.

Thank you in advance



EM Admin.PNG (7.6 kB)
EM Host.PNG (27.9 kB)
ADD HOST.PNG (81.3 kB)
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3 Answers

  • Best Answer
    Aug 10, 2015 at 10:39 AM

    Hi Johann,

    Please let us know if this is resolved.



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    • Former Member Former Member


      Problem was Resolved:

      CA Wily Introscope V.9.5.6 is only supported from LM-SERVICES SP12

      For LM-SERVICE on SP04 i need to install CA Wily Introscope V.9.1.0 or Upgrade LM-SERVICES.

      Also with this error. As Jaskirat mentioned insure users: <SID>ADM, SAPService<SID> for both Diagnostic Agent and Solman has read/write access to Wily Install folder.

      Insure User passwords are maintained for Admin & Guest user.

      Lastly the following notes are very useful for any related errors:










  • Aug 07, 2015 at 12:33 PM


    Yes, you are right you need to install the standalone EM or on the solman system also you can install.

    Other systems will be connected automatically when you will be performing the managed system setup specially bytecode adapter installation and Interoscope activation.



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    Former Member
    Aug 07, 2015 at 12:58 PM

    Hi Johann,

    Please check below things.

    1, The user that executes the Diagnostics Agent has read/write authorization to the Wily Introscope Installation directory

    2 Also did you extract/deploy management modules post Wily EM installation.


    Jaskirat Singh

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