Design Studio Client Fails to Lauch

[Former Member]

I am having issues launching Design Studio Client 1.5. I click the launch icon and the SAP Design Studio boilerplate launches, then it goes away and the Design Studio screen (or any other screen) never show up. However, if I go into Windows Task Manager, I can see two processes running there:

• SapDesignStudio
• SapDesignStudioVM

Here is the background:

> I was successfully running DS 1.4 in my laptop. I uninstalled it. I deleted the Analysis-config and Analysis-workspace folders in
C:\Users\<USER>. Also I checked nothing was left in folder: C:\Program Files\SAP BusinessObjects\Design
Studio

> I installed Design Studio 1.5 for Windows 64-bit (I run Windows 7 in my 64-bit Dell laptop)

I have to manually kill the two processes listed above to try to launc DS again. When I kill the VM process, I get the error screen posted below.

I have uinstalled DS 1.5 and install it again with the same results...

Any idea as to what may be happening? Your help will be appreciated.

[Former Member · Accepted solution]

The issue was caused by a 32bit-64bit confusion. There seems

to be a persisting link to 32bit dll at startup, as SAP support explained.

I had to rename the conflicting sapjco3.dll in the folder C:\Program Files (x86)\SAP

BusinessObjects\SAP BusinessObjectsEnterprise XI 4.0\win32_x86. That resolved the issue

[Former Member]

Hi Manuel,

          I guess the error must be due the installation .

Can you try the below steps:

1. Un-install DS1.5 and remove the files from the below path"C:\Program Files\SAP BusinessObjects"
2. And remove sapjco3.dll file from the below path "C:\Windows\System32".
3. And try to Install DS1.5  SP00 Patch 1.( Please have JAVA 1.7 64 Bit )
4. And  Again paste the sapjco3.dll in the C:\Windows\System32 .(you can find the "sapjco3.dll"  file in your "C:\Program Files\SAP BusinessObjects\Design Studio" ).

Hope this would help .

Thanks

Naveen

[TammyPowlas]

Did you install the patch or a new installation?  It sounds like you need to install the patch and installed a new installation.

[Former Member]

Thanks Tammy. I installed the new installation since I had unistalled DS 1.4 previously.

[TammyPowlas]

I've done that before (on previous versions) and run into problems; try downloading the patch and installing that