Change employee data

[Former Member]

Hello,

As an administrator, I am trying to change an employee email address in C4C. I tried in employee section & business users section. Email address is greyed out and I can not change it anywhere. Any idea how we can change it?

Thanks,

AV

[Former Member]

Hey Jan

It seems you have checked the option "replicate employees from ERP/CRM" in scoping questionnaire. You should edit the scoping and unchecked the option as mentioned above. You will be able to edit and create employees in C4C.

Regards,

Anil Poply

[chandansb]

Hello Adrian,

Is your tenant integrated to any other system (ERP or CRM)?

Regards,

Chandan

[Jan_Westhues]

Hi Adrian,

as far as I know it is NOT possible for end users to maintain there own email adresses.

I suppose this is partly due to security concerns as it is possible to reset the password via a security token send to the email adress assigned to an employee/business user.

BR,

Jan

[pushkar_ranjan]

Please attach a screenshot of the problem.

I am able to access employee records as an admin in the Silverlight UI and able to maintain changes to the information.

Thank you.