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How to send SMS by using an action

Hello Sap CRM Gurus,

my requirement says that I have to send SMS by using an action, whenever a Status of an incident is achieved and a flag is marked.

What Kind of FM or Services can I use within this Scenario?

I know perfectly how to send e-mail. In fact in the past I have used successfully CRM_ERMS_MAIL_COMPOSE and CRM_ERMS_MAIL_SEND.

Do I have to use analogue FM or Services? Which ones are you suggesting?

Do I have to set up a Kind of formular? In this case should this Formular an E-Mail Formular or a Smart form be?

Thank you so much. I hope that someone of you have already implemented such kind of requirement.

Regards,

Andrea

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1 Answer

  • Posted on Aug 08, 2015 at 11:50 AM

    Hi,

    Try,

    Creating Action Profile (CRMC_ACTION_CONF)

    In methods.

    DATA: lcl_act_exe type ref to cl_action_execute.

    lv_guid_ref TYPE crmt_object_guid,

    lv_kind_ref TYPE crmt_object_kind.

    CALL METHOD lcl_action_execute->get_ref_object

    EXPORTING

    io_appl_object = io_appl_object

    ip_action = ip_action

    ii_container = ii_container

    IMPORTING

    ev_guid_ref = lv_guid_ref

    ev_kind_ref = lv_kind_ref.

    Hope it helpful,

    Regards,

    Venkat

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