Hello Sap CRM Gurus,
my requirement says that I have to send SMS by using an action, whenever a Status of an incident is achieved and a flag is marked.
What Kind of FM or Services can I use within this Scenario?
I know perfectly how to send e-mail. In fact in the past I have used successfully CRM_ERMS_MAIL_COMPOSE and CRM_ERMS_MAIL_SEND.
Do I have to use analogue FM or Services? Which ones are you suggesting?
Do I have to set up a Kind of formular? In this case should this Formular an E-Mail Formular or a Smart form be?
Thank you so much. I hope that someone of you have already implemented such kind of requirement.