cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to enroll Android Lollipop (v5.0.1) through SAP Mobile Secure

Former Member
0 Kudos

Hi,

We are trying to enroll Android device with OS Lollipop (v 5.0.1) using SAP Mobile Secure. During the enrollment screen in Afaria, we suspect it didn't download the policies and this caused in the main Afaria screen, it prompt error 'This client not approved.'

Is it due to Android OS version that not supported by SAP Mobile Secure. We tried enroll another device with Android OS (4.4.4). Enrollment successful and Afaria Portal able to detect the device as well.

Anyone having this issue?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Dear Adrain,

Thank you for reaching out to SAP Community Network.

This is to inform you that the Android version 5.0.1 is not currently supported in Mobile Secure Cloud Edition. Please refer to this document http://help.sap.com/Download/Multimedia/pdf-mobilesecure/Mobile_Secure_Cloud_System_Requirements.pdf for further reference. Only Android 5.0 version is supported currently.

Hope this helps.

Cheers,
Sushmitha

Former Member
0 Kudos

Hi Sushmitha,

I see. So for time being Android 5.0.1 is not supported. No wonder keep having problem for the device enrollment.

Thanks for your quick response.

yao_yong
Explorer
0 Kudos

Hi Sushmitha,

Just want to ask when is the planned release for support for Android 5.0.1 and above devices?

Thanks!

Former Member
0 Kudos

Dear Ong,

Product management yet to decide on the release dates. Will let you know the moment we hear from you. You can follow me for this kind of updates.

Have a great day!!

Cheers,
Sushmitha

Answers (1)

Answers (1)

Former Member
0 Kudos

Dear Adrian,

If you feel the question is answered, please go ahead and tag the same so that the other users with similar query can look into this answered discussion for solution.

Cheers,
Sushmitha

0 Kudos

Dear Sushmitha,

Any idea when will Mobile Secure Cloud edition going to support Android versoin 5.x ?

Best Regards

Wai Meng

Former Member
0 Kudos

Hi Wai Meng,

SAP Mobile Secure Cloud supports Android 5.1.1 version from 3.4 release. Currently SAP Mobile Secure is in 3.5

Hope this helps. If you feel the question is answered, please mark the reply as the same.

Kind Regards,
Sushmitha

0 Kudos

Dear Sushmitha,

Thanks for the reply, MayI know what is the highest Android Os version that Mobile Secure 3.5 support? As I don't see any official documents on this..

Best Regards

Wai Meng

Former Member
0 Kudos

Hi Wai Meng,

Could you please give me sometime while I check with the Product Management on Android Supported versions in 3.5. Will update you soon.

Kind Regards,
Sushmitha