CRM_DNO_MONITOR navigates to SAP GUI instead of Web UI

[hakan_kose]

Greetings,

I have two custom transaction types in one of our client's system: Let's say ZABC and ZDEF.

ZABC has been already defined in the system before me. Since our client wants every feature of ZDEF (new custom transaction type) to be same as ZABC, I copied the transaction type ZABC and changed the name as ZDEF.

In CRM_DNO_MONITOR, when I double click on the transactions with old transaction type (ZABC) the system navigates to Web UI. But when I double click on the transactions with new custom type (ZDEF), the system navigates to SAP GUI instead of Web UI.

I wonder what kind of maintenance I'm missing. I looked up everywhere I could on the internet for a few hours but I couldn't figure it out.

Any ideas?

Thanks in advance

[rishav54 · Accepted solution]

Hi,

Regards

Rishav

[hakan_kose · Accepted solution]

Hi Rishav,

Thanks for taking your time to reply.

Since I copy ZABC to ZDEF, all the transaction customizations are also copied to new transaction type, ZDEF.

And the customization you pointed out is already set in the related customizing.

I'm afraid to say this doesn't work out. (Customizing screenshot below)

[rishav54 · Accepted solution]

Hi,

Ok in the meanwhile can you check if the below abap customizations can help you.

http://wiki.scn.sap.com/wiki/display/CRM/CRM+WebUI+-+Launching+transactions+in+GUI+for+Windows

Thanks

Rishav

[hakan_kose · Accepted solution]

Greetings Rishav,

Well, thank you, but the document you referrred to have far different requirement than I described in above.

I do think there's a small customizing step I'm missing somewhere, but I cannot find it.

[rishav54 · Accepted solution]

Hi,

Please can you tell me your WEBCUIF version.

Thanks

Rishav

[hakan_kose · Accepted solution]

Hi Rishav,

Version: 701

Support Package Level: 0009

[rishav54 · Accepted solution]

Hi,

Can you check the object type and class maintained in the SPRO activity for the new transaction type.

SPRO activity -> Assign Implementation to Change Transaction Types

Also I believe corresponding entries in DNO_CUST04 had been taken care.

For example :- CHANGE_REQUEST_NEW or PROCESS_TYPE_ADD etc.

Regards

Rishav

[hakan_kose · Accepted solution]

Hi Rishav,

Thank you very much indeed! The problem is solved.

The missing customization is SAP Solution Manager -> Capabilites (Optional) -> Change Control Management -> Standart Confıguration -> Change Request Management Framework -> Assign Implementation to  Change Transaction Types

Have a nice day

[rishav54]

Hi,

You can check from SPRO->CRM->Transactions

And there select the transaction go to the service processes and then UI chanel, change the chanel to web GUI.

Thanks

Rishav