IDM 8.0 Provisioning Job in Error : how do we restart it?

[clotilde_martinez]

Hello experts,

while testing our configuration on an IDM 8.0 system, we have two provisioning jobs (non standards) that fell into an Error status :

in 7.2, i was able to reset easily the status to Idle by doing a force restart on my provisioning job.

In 8.0, that option is gone, at least for provisioning jobs :

In a task, the option is still available:

what is the easiest way for us to set the status to Idle again? As long as it is in error nothing will trigger it and everything will just stay stuck so apart modifying directly the database (which the admins won't like), I didn't find any other way to do it... do you have any suggestion?

Thank you,

Clotilde

[ole_k_rosberg · Accepted solution]

Hi Clotilde,

I have not been able to try this, but as the Action Task and the Job is treated as one object in IdM 8, I would believe that the options available on the Task State tab is for the job. Please try this.

Regards,

Ole K.

[clotilde_martinez · Accepted solution]

Hi Ole,

unfortunately my screenshots are from two different jobs, just to show that the option is available on a normal job (I think it is available on a repository job also but from the logs, not from the job itself..).

The one stuck is an action task in a process and on the process properties there is no State tab and on the action task State tab there is no force restart (this is my first screenshot).

I'll continue investigating and let you know if i find an answer.

Regards,

Clotilde

[hristo_borisov · Accepted solution]

Hello Clotilde,

your option currently is to manually update the mc_jobs table and set the state of the job to 1 - meaning idle and the status field to 0 - meaning OK.

We will provide the force restart button in one of the next patches.

Best Regards,

Hristo

[clotilde_martinez · Accepted solution]

Hello Hristo,

I did create a toDatabase pass to update the database and it worked as a charm.

Thanks a lot,

Clotilde

[jaisuryan]

Hi Clotilde,

Is Enabled checkbox still available in 8.0?

If so, then uncheck and apply and then check it again to change the status to idle

Kind regards,

Jai

[clotilde_martinez]

Hello Jai,

just tried it, I disabled the job, saved, closed it, came back again, enabled it, saved, came back, nothing has changed.

I also tried with unchecking the dispatchers on it..

thank you,

Clotilde