custom transaction type is not visible in create followup in ITSM

[former_member252955]

Hi

I have up-graded solman 7.0 to 7.1 sp12 and facing one issue while creating incident from satellite system.

when I create incident from satellite system it goes to solution manager ITSM and while I attempt to forward for normal change request the ZMMJ or ZMCR is not visible.

Regards

Prakash

[prakhar_saxena]

Hi Prakash,

Have you done the new ZMIN setup as you have upgrade you need to finish that setup.

Post completing ZMIN you need to create copy control

source zmin

target zmcr

let me know for further queries

Thanks

Prakhar

[former_member252955]

Hi Prakhar

Thanks.

I will do that and let you know. I configured CHARM only and as per your suggestion it seems I have to finish ITSM configuration as well.

Regards

Prakash

[prakhar_saxena]

Hi Prakash,

Yes, please proceed and let me know incase of any issues.

You can close this thread if it is answered

all the best

Thanks

Prakhar