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Former Member

Crystal identification and installation

I must apologize for my ignorance, but I have had a situation dumped in my lap with no tools or prior involvement. We have an old application from Equential (defunct) called EQ Explorer running on a Windows 2003 TS box, and it relies on some Crystal product for report generation. That box is misbehaving and has to be replaced. One of the problems is that we cannot see installed programs. All I can see is the folder structure. Unfortunately we have to keep this monstrosity running for a few more months. The old box has ProgramFiles\Business Objects\BusinessObjects Enterprise 12.0 and ProgramFiles\Crystal Decisions\Report Designer Component. We own several old Crystal products, from 8.5 through 11.0, 2008 and Report Viewer 12.

We have installed a new box with Windows 2003, and installed EQ Explorer but can't generate reports in the default Crystal format. The only Crystal product that will install is 8.5, and it does not create the folder structures listed above or work. When I try to install any of the other versions I get a message that my key is invalid or expired. My keys have been verified with SAP.

First, does the file structure suggest what products were installed on the old box?

Any ideas why the other versions would not validate the correct key?

Thanks in advance-

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3 Answers

  • Feb 01, 2017 at 10:06 PM

    Hi Bill,

    Remove CR 8.5, it cannot be on the same PC as the newer versions. Unfortunately 8.5 removal was a nightmare, may be easier to wipe the Server and start over.

    Then install Enterprise 12 and CR 2008 and no others.

    Do you know what that old program used for runtime?

    Don

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    Former Member
    Feb 06, 2017 at 06:34 PM

    No, I can't tell for sure what the old box was using. I'll take off 8.5 and re-attempt the installation. Do you think it's presence was causing the "expired key" message?

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  • Feb 06, 2017 at 06:34 PM

    It is possible, both use it so if the old one was found it may not be able to decode the new keycode...

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