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Former Member

Support team determination in Solution Manager 7.1

Hi All

We have implemented the support team determination via BRFPlus in CHARM.Now my client has one more new requirement

Usually The system carries out automatically the determination if the support team field is not filled when the RFC is created.

I want to know is there any way to determine even if the support team field is filled in. Any inputs would be highly appreciated.

P.S: We have checked with SAP, they confirmed in standard we dont have this option. Want to know if anyone of you has done customization

Thanks and Regards

Praveena Bingi

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3 Answers

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    Former Member
    Jul 31, 2015 at 11:22 AM

    Hi

    Can you please elaborate your requirement. Do you want the approval block to be filled automatically based on the approval procedure selected ?

    Regards

    Urvish

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  • Jul 31, 2015 at 11:02 AM
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    Former Member
    Jul 31, 2015 at 11:33 AM

    Hello Praveena,

    Please check following SAP wiki,

    Even though the wiki deals with ITSM. you can get some inputs on Charm too.

    http://scn.sap.com/docs/DOC-31396

    Regards

    Anand

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