WebClient customizing?????

[Former Member]

Hi Forum,

i want to customize some views in webclient. how can i know the name of the views which are visible on the screen for webclient.

is there any graphical editor provided by SAP for customizing the views /creating a new view.

any pointers will be highly appreciated.

regards,

uday

[Former Member]

There are no readymade tools or procedure is available to locate the views.

Just keep the below mentioned points in mind before you start locating the views.

<b>1.</b> Starting point for Interaction center application is Runtime Repository BSP Application CRM_IC_RT_REP.

Locate the CRM_IC.xml file under this ,this file layout lists the Viewsets and Navigation Links used in the CRM_IC application.

<b>2.</b> If you double click on the ViewSets link it opens the list of available viewsets (Main,BUPA,BUPA AND MAIN).These files are located in Design Time Repository BSP App CRM_IC_DT_REP.

<b>3.</b> Suppose if you want to locate a View Related to Business Partner management ,then double click on BuPaViewSet.It opens another xml document which lists out the available Viewsets under BuPaViewSet.ViewSet can have views as well as Viewsets.

<b>4.</b> If you look at the viewset id,it gives the meaningful description to easily identify the viewset you are interested in.And View areas listed under it are screen layout structure which is made up of combination of views.

<b>5.</b> After locating the view area look for possible views under that,go to CRM_IC application and looks for the same view ,thats the one you should customize.Under View Area first listed view would load into CRM_IC by default.

<b>6.</b>And the most important step is to apply commonsense, This can be achieved by looking at the view layout in the browser after loading the CRM_IC and compare the layout with view code.(Compare field name,no of fields,type of fields).

Hope this info helps out.

Thanks,

Thirumala.

[Former Member]

Thanks Thirumala,

i have awarded the points

uday

[xavier_dehairs2]

Hi,

There is an easy way to know the view name, just add the following user parameter to your user account in CRM :

Go to transaction SU01, then to Parameters Tab

Enter as parameter id : CRM_ICWC_TEST

And as value: 0x23456789

Then when you launch the application, just point your mouse on the header of a view, and a tooltip will appear with the name of the view !

It's working for CRM4.0 Service Industry Extension, i don't know if it's also working with previous versions.

Regards

Xavier

[Former Member]

Hello:

Is there any way of getting a tooltip for the viewset as well ? Sometimes I would like to see within which viewset I am located while I am executing, not only which view.

Thank you,

Irene

[xavier_dehairs2]

No, it only works for the views, but generaly, if you know the view name, you easily find the viewset. The names are logic.

Xavier