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ITSM mandatory time recording

Hi all,

can anyone tell me if it's possible to make the time recording in ITSM mandatory?

The time reminder is working (shows a popup) but nevertheless which option I choose (OK or CANCEL) the changes in the incident are saved.

I would like to cancel the processing as long as there's no new entry in the time recording table.

Any ideas?

Regards,

Richard

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3 Answers

  • Jul 30, 2015 at 06:07 AM

    sry for double post.. had some browser issues ...

    anyway, has someone an idea?

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    Former Member
    Jul 30, 2015 at 08:32 AM

    Hello Richard,

    Please check following SAP links.

    How to Configure Solution Manager 7.1 Time Recording

    I hope this gives you some inputs.

    Regards

    Anand

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    Former Member
    Jul 31, 2015 at 06:36 AM

    Hi Richard,

    When you cancel the time recording reminder pop up it will not save the time , if you cancel the transaction it will reset to its previous value again. Please can you elaborate the exactly what is the desired behaviour you are expecting.

    Thanks

    Rishav

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