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Personal detail page not getting displayed for specific user Portal

Hello Portal Experts

I'm facing a issue where in a user is trying to update his personal details in ESS.

However upon clicking the link in detailed navigation area he is getting either a blank screen or a time out error.

I checked in NWA but only exception I could trace was a null pointer exception for the activity.

The data exists in back end and also the roles and authorizations are properly assigned.

The EP version in 7.3

PFA exception details.

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3 Answers

  • Posted on Jul 28, 2015 at 10:25 AM

    Hey Rahul,

    Try this out

    Go to your Content administration-->Portal Content -->Right click on the Portal Content-->Click on Permissions and set the permissions as shown below.



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  • Posted on Aug 28, 2015 at 09:43 PM

    Dear Rahul,

    Hope you are doing good.

    The error is:


    OAL: Error while accessing list of variants of deployable, Causing exception is nested.

    [EXCEPTION] An error occured while reading the variant list

    Caused by: java.lang.NullPointerException: while trying to invoke the method of an object loaded from local variable 'task'



    As you would be aware, a java.lang.NullPointerException exception is a runtime Exception thrown by the JVM when your application code, other referenced API(s) or middleware (Weblogic, WAS, JBoss...) is attempting to invoke an instance method of a null object or modify a particular field of a null object.

    is it possible to redeploy the BP and SCAs related to ESS again on the server (please use the force option as mentioned in SAP KBA 1715441 ).

    Hope this helps.

    _ _ _ _ _ _ _ _ _

    Kind Regards,

    SAP Active Global Support

    _ _ _ _ _ _ _ _ _

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  • Posted on Aug 06, 2015 at 07:45 AM

    Hello Experts

    I'm still facing the issue.

    We checked from backend, the user has all the required access.

    Any help will be appreciated on this.

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