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SAP Solution manager Chang and Incident management upgradation from 7.0 to 7.1 SP12


I have to up-grade sap solution manager 7.0 to 7.1 but want to know how could I tackle change and incident messages which was created in 7.0 and did not close.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 28, 2015 at 05:48 AM

    Hello Prakash,

    Please refer following Wiki, which clearly talks about what needs to be done for existing change and incidents.

    Change Request Management (ChaRM) - Upgrade Guide 7.0 to 7.1 - SAP IT Service Management on SAP Solution Manager - SCN W…



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  • Posted on Jul 28, 2015 at 08:47 AM

    Hi Prakash,

    The topic of upgrade become big when you have incident and chaRM both live but it is easily manageable if you plan properly.

    check one of my blogs on the said topic

    Upgrade Roadmap - Solution Manager 7.0 to 7.1 with Service Desk/ChaRM

    • for enabling the old transaction type open incident/changes , you need to add CRM WEB UI channel
    • goto SPRO-....Define transaction type....
    • choose old ZLFN or as per ur case
    • Double click it and on the left side menu choose CHANNEL
    • Create new entry and add CRM WebClient UI .save it.

    This will enable all the old tickets visible in new SM_CRM interface and don't forget to add relevant authorization to the PFCG roles.

    Hope this resolves



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    • Former Member

      Hi Prakhar!

      I need to show old transaction types like ZLFN on SM_CRM but it is not working.

      What i did to try fix this issue is bellow:

      1 - Changed the channel of ZLFN as you described.

      2 - Add ZLFN in DNO_CUST04

      3 - Checked SU53 but no autorization issue was found.

      4 - I updated 'document type' under spro point "Assign Implementation to Change Transaction Types'

      Do you have any clue what is going on?

      Thanks in advanced.

  • Posted on Jul 29, 2015 at 10:05 AM

    Is you issue resolved now?

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