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Citrix SAP B1 Crashes

Feb 01, 2017 at 02:07 PM

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Dear Experts,

We are using SAP B1 9.2 PL 02 and the users are connected with cintrix to the system. In the user has been appeared a message and SAP B1 closed and guide us to the SAP Note 1989457.

In this cases from where do we receive the dump file or there are any other way to face it?

Could you please advice us.

Kind Regards,

Alexandros Karadimitropoulos

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4 Answers

Agustin Marcos Cividanes Feb 01, 2017 at 02:14 PM
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Hi

did you have any add on installed in your system?

Are you using alarms? If this, check the number of records that SBO will show.

Are you x86 or x64 client?

Kind regards.

Agustín

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Alexandros Karadimitropoulos Feb 01, 2017 at 02:42 PM
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Hi Agustin,

We are using x86 client.Currently we are not using alarms.

Is there any other point that we could check?

Thanks,

Alexandros

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Nagarajan K Feb 02, 2017 at 08:00 AM
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Hi,

Have you checked below sap note for dump file?

1009615 - SAP Business One Shuts Down Unexpectedly Creation and Use of Dump Files (.DMP)

Regards,

Nagarajan

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Agustin Marcos Cividanes Feb 02, 2017 at 08:54 AM
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Hi Alexandros

when the error message appears, is the user working with SBO? Which module?

Does the error message appear just logging?

Which SBO version are you using?

If you try to log in a demo database or in another in your system, do you have the same trouble?

Do you have any add-on (developed or SAP) running in the system?

Kind regards

Agustín

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