Add Contact Owners during Migration C4C

[Andreas_S]

Hi,

During the Initial Migration of Customers, there is not any option to assign owners to the Contacts (only to customers through Direct Responsibility Tab).

- How I can migrate Contacts Owners?

- How can I Mass Change Contact Owners after the Initial Migration?

Thanks & Regards

Andreas

[guilherme_steyer2]

Hi Andreas,

What do you mean by Contact Owner? Do you mean the owner of the account?

Can you better explain your scenarion please

Regards,

G Steyer

[Former Member]

Hi Guilherme,

I too in search of answer to this question , how do you maintain Owner of a contact during the import of Customer's and theri related Contact using the Migration Template.

So far I have only seen option of maintaining owner of an account using the Direct responsibility tab in Customer Migration Template.

Regards,

AB

[Former Member]

HI Andreas,

were you able to find an answer to your question ?

Regards,

AB

[Andreas_S]

No. Couldn't find any way to migrate Owners of Contacts.

Just to mention that in the Contacts View Workcenter, the owner of an account is "assumed" to be the Owner of the Contact too. Thus, the users can see in "My Contacts" view, the Contacts who have Direct Responsibility Role Owner to their belonging Account.

Regards,

Andreas

[Former Member]

Hi Andreas,

I have the same problem and I cannot find the way to mass update the contact owner.

After account migration, all contacts have been assigned to migration user as the owner.

Using data worbench tool I cannot update them because the owner field is a property not updatable.

Any idea?

Thanks

[former_member595267]

I could not find the tab Direct Responsibility like the answer.

The answer is old, and it could acceptable with the current version of SAP C4C.

I share the way to update the owner of Account that I find.

- Method: Data Workbench(Work Center) - Import

- Individual Object: Account - Account Team

I could update the Account team with fields.
Account_ID, Employ_ID, ...

[former_member225461]

Create a custom Odata on business partner relationship BO and mark it for "Data Workbench Enabled".

Add the required fields.

For this case you can add 3 fields FirstBusinessPartnerUUID, SecondBusinessPartnerUUID and CategoryCode.

Maintain ID mapping for ExternalKey of FirstBusinessPartnerUUID with ERP Employees

Maintain ID mapping for ExternalKey of SecondBusinessPartnerUUID with ERP Contact or External Business Partner

Save this Odata service and then activate it

Go to Data workbench and upload data using this Odata service.

[Andreas_S]

Hi Guilherme,

Under the Workcenter Accounts, you can find Master Data for ACCOUNTS, CONTACTS and INDIVIDUAL CUSTOMERS..

I mean the owner of the Contacts Master Data.

Regards,

Andreas