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Former Member

Crystal Reports XI R2 SP6 Install Error...

In an attempt to provide a silent, unattended install method to our user base, I'm utilizing MSIEXEC to install the CrystalReports.msi installer (see attachment - cmd.window.text.png), but have encountering an error (see attachment - error.window.png) and cannot proceed with the installation. Please advise at to how to move past this issue and proceed with the install. Thank you.

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3 Answers

  • Jul 17, 2015 at 04:58 PM

    What version of Windows are you trying to install on? Crystal XI R2 has been out of support for several years and may or may not install or work on newer versions of Windows.

    -Dell

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    • Former Member

      Yes, unfortunately, we're still stuck in a pre-Win7 world over here. We're working to get out of that hole, but it's a long process with many Enterprise applications that are antiquated. The install is occurring on WinXPProSP3 machines. Thanx.

  • Jul 17, 2015 at 05:31 PM

    Hi David

    See KBA 1219851 - How to perform a silent install of Crystal Reports XI from the command line

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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    Former Member
    Jul 17, 2015 at 09:14 PM

    First, I extract all the files from within [CRYSTALREPORTS06_0-20008684.EXE] and [CRXIR2_SP4_FULL_BLD_0-20008684.EXE] into a folder. Next, I attempt to execute a custom install with each of the [CRYSTALREPORTS.MSI] files, in order, using msiexec, but both fail at the same point during the install with the aforementioned error.

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