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How dare you, HANA Cloud Connector, why are you not working...?

Feb 01, 2017 at 12:48 PM

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Hello!

The Hana Cloud Connector won`t run on one of our Servers which meets the system requirements. I am not able to request the Cloud Connector via IE and it`s adress on https://localhost:8443 even tho it seems to run in the command box. Java and Windows Updates were installed. The local Firewall is deactivated?

Do you have any idea why it`s not working as expected?

Thank you very much.

Kind regards

Florian

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4 Answers

Matthieu Pelatan
Feb 06, 2017 at 01:58 PM
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Hi Florian,

which version of the SAP HANA Cloud Connector are you using? The productive one or the portable one?

If it's the portable one, do you have set up the JAVA_HOME like described in the documentation?

One more thing... Are you using maybe a proxy? If yes, you need to configure the IE settings like below:

Hope it helps.

Best,

Matthieu


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Florian Hoppe Feb 06, 2017 at 03:50 PM
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Hi Matthieu!

Thank you for your response!

My version is 2.9.0.2. It is the portable one.

JAVA_HOME is setup as seen in my attached screenshot, should be correct!

Not using any proxy.

I was using the JRE on my first runs btw, now switched to the JDK as you can see

but it is still not working. Would be glad if you have another idea. Otherwise I guess

I will have to open an anyway.

Kind regards

Florian

de-do-appl115-remotedesktopverbindung-2017-02-06-1.png


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Murlli Maraati Feb 08, 2017 at 10:11 AM
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Dear Florian,

Download SAP HANA Cloud Connector 2.0 windows version and give the proper path for JVM. It's working for me fine. https://help.hana.ondemand.com/help/frameset.htm?204aaad4270245f3baa0c57c8ab1dd60.html Check the prerequisites

Best Regards

Murlli Maraati

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Antal Perger
Feb 11, 2017 at 03:57 PM
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Hi Florian,

the ..\log\ljs_trace.log or ..\log\scc_service.log files should provide details about the SAP HANA Cloud connector status and error messages from startup.

You may need to check if the port number 8443 is allocated by another process, not by the SCC:

> netstat -ano

Best Regards,

Antal Perger

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