cancel
Showing results for 
Search instead for 
Did you mean: 

Authorisation to display incident message for a particular client in Sap Solution Manager

Former Member
0 Kudos

Hello SAP Solution Manager Experts,

I am using the ZMIN transaction type.

In the transaction PPOMA_CRM, my Organisational Structure is as follows :

  • Company (Organisation)
    • Service Desk
      • Cell 1
      • Cell 2
      • Cell 3
  • Client 1
  • Client 2

The Cell 1, 2 and 3 are the different teams present in the company. The client 1 and 2 can also have different teams attached to them but it is not included in the above organisational structure.

My requirement is that the teams of the service desk, client 1 and client can all create ZMIN messages. But, Client 1 should not be in position to see Client 2's created incident message and vice versa. But the company (Service Desk) should be able to see all the clients created message.

Can you help me of how can i proceed to achieve this requirement?

Thank you in anticipation for your usual help.

Kind Regards,

Yovish.

Accepted Solutions (0)

Answers (1)

Answers (1)

artemzhegalin
Active Participant
0 Kudos

Hi, Yovish.

I think you should make some experiments with CRM_ORD_LP auth. object.

BR,

Artem

Former Member
0 Kudos

Hello Artem,

Can you please provide some more details of how to use this authorisation class to restrict incident messages access to only particular client.

Thanks in advance for your help.

Kind Regards,

Yovish.