No net price coming for service product in SAP C4C standalone scenario

[former_member225461]

Hi All,

I am trying to build a demo in SAP C4C service for ticket management.

The process is a ticket i.e. service request will be created by the agent and then I will add service products(Repair) and parts in the ticket.

The issue is the net price is not updating and there is no error also.

I have completed the below steps

1. Create a Org unit which has both service and sales function (eg. US sale and service)

2. Created service products and parts which are extended to the above org unit. (eg. repairs)

3. Created price list for the above product

4. Created customer which is also extended to the above org unit. (eg cust1)

5. Created a item processing code also which is getting determined correctly.

6. A ticket is created with this customer and the service org determined correctly. I add the product but no net price appears.

If I use the same combination in sales quotes then the price is getting determined.

Can anyone please let me know if I am missing any configuration.

[Pragya_Pande · Accepted solution]

Service ticket has got integration scenario for pricing separately- check the integration excel and the integration guide.

Best Regards,

Pragya

[former_member225461 · Accepted solution]

So will there be no pricing in standalone C4C service tickets.

Because not always there will be an ECC system in the backend.

[Pragya_Pande · Accepted solution]

ok..i assumed you had an integration scenario. Have you set up the base pricing as in the admin guide page 262?

Best Regards,

pragya

[former_member225461 · Accepted solution]

Yes I have set the Base price list.

If I add these products in a sales quote then the price is also getting determined.

The problem is only in a service request the price is not getting determined.

[Pragya_Pande · Accepted solution]

How is the ticket type configured? Is the external pricing unchecked for it?

[former_member225461 · Accepted solution]

I have checked the scoping and none of integration with external system is selected.

In service request management and service and repairs there are no question on pricing.

In fine tuning I have checked the node "Tickets for Customer  support" and there is no config for external pricing.

Can you please specify where can I find this config??

[preethi_bukke · Accepted solution]

Hello Kathik,

The pricing part in Services is quite new and currently works only with ERP Integration. Standalone C4C does not support pricing with Tickets. Not sure if there is any plan for it though. Hope this helps.

Regards

Preethi

[former_member225461 · Accepted solution]

I checked with SAP regarding the same. The pricing for service in standalone is not available in  1505.

Regards,

Kartik

[Bart_V · Accepted solution]

Dear Kartik,

Do you have any idea whether this functionality is on the roadmap for a later release?

Best regards,

[former_member225461 · Accepted solution]

SAP only said the pricing is not available in 1505. You can raise a question to SAP for the same.

[Former Member]

Hi, is there any news in this case. I am facing the same problem.

[Bart_V]

Dear Bartosz,

I've launched an idea on the idea place (Standalone pricing for Tickets : View Idea) but it hasn't been taken in consideration yet.