BPC logon Issues

[former_member356668]

Hi all,

I am trying to login to BPC portal ( BPC NW 10, Windows 7, SP1) but login screen just hangs there.

IE10 : result - says initializing application and is stuck there

Mozilla (39.0) :result - says initializing application and is stuck there

Chrome (Version 43.0.2357.132 m): result - this one gets me a little farther but then gives cannot find com_sap_tc_ui_ria_fcp* plugin error. and when i try to click on menu options on left side bar nothing happens.

Tried installing Microsoft_ WSE_3.0_run-time

Notes referred

2013954 - tried refreshing server cache, didn't work.

1806371 / 1820505 - tried clearing browser cache , temporary files, cookies etc for all browsers and reboot. also installing IE10 again but got same results.

I can however, login successfully from teammate's computer and who is using same browser version / bpc version etc.

Any help is appreciated. Thank you!!!

[gajendra_moond]

Check if the compatibility mode is switched on in Internet Explorer.

[alex_styles]

Hi Pooja,

Another note you may want to review would be 1815689.

If the issue is still occurring please provide the current version of CPMBPC being used on this system and also verify that the users logging in have both the '/POA/BUI_FLEX_CLIENT' and '/POA/BUI_UM_USER' roles associated to their user.

Best Regards,
Alex

[former_member228522]

Hi Pooja,

Pls try SAP note 1918631 and 1959434. This may help to resolve your issue.

Best Regards,

Deepak

[damovand]

Hi,

Since you can login using another client machine I suggest checking the memory and OS versions on the two machines. When a user logs to BPC a lot of the information are sent from server to the client machine.  This information is used for subsequent logins.  Check under directory PC_NW and confirm if the information saved has the timestamp of the last time that you logged in.

Regards,

Leila