External Number Range for Customer Replication

[Former Member]

Hello together,

we have a problem while we want to change our number range for customer replication in the C4C.

At the Moment the range is set from 07000000000 to 07999999999. The system has already to customers with the external numbers 07000000000 and 07000000001. We want to change the range to 0000020000 - 0000029000. When we want to save to number range we get an error that the number range is already in use.

The main goal is that we create the Business Partner with the same BPID in the ERP system (HCI-Integration). The number range and the mapping will be done in ERP and HCI.

Now our questions:

- Can´t we change the range while already customers in the system with these number range?

- How can we change the number range?

Thank you for your help.

Regards,

Patrick

[chandansb · Accepted solution]

Hello Patrick,

Hope the below discussion helps you.

Is there a simple option to have synchronous nu... | SCN

Regards,

Chandan

[Former Member]

Hi Chandan,

thank you for your reply. I know these documents and they are very helpfull. At the moment we decided to change the number range also to 0700000000. All works fine.

But we have to change the number range to 20.000-29.000 after we start to use the original interval. I think that we have no chance to change the range after we start with it, right?

[skatschewitz]

Same question here. We also have to change the standard number range which is already in use to a smaller one and are getting error "Update for from number CODOUT_INT_CUSTOMER failed; interval is already in use".

Any help on this issue?

[Former Member]

Hi Stefan,

we don´t find any solution for this problem, so we decided to show only the external number of a customer. The internal number with the wrong interval will be removed in all screens so the endusers will have only one number.

Greetings,

Patrick

[skatschewitz]

Hi Patrick,

thanks, make sense. We have also figured out our issue. We were able to re-arrange the number ranges and Change the current number.

Cheers!
Stefan

[stefan_kollars2]

Hi Stefan,

what was the issue, because I have the same issue right now.

Thanks,

Stefan

[skatschewitz]

Hi Stefan,

in the end oyou have to be a little lucky that the way you want to change it is possible. This depends on the number range which is already in use. For us it was possible, other setups might have been not.

What exactly are you trying to achieve?

Cheers!
Stefan

[stefan_kollars2]

Hi Stefan,

sorry for the late reply - for us it is not possible to change tne numberrange.

Thanks for the information,

Best regards,

Stefan

[chandansb]

You can also refer this document.