Blank Tax Jurisdiction Field

[Former Member]

When creating a customer using crm portal (web ui), we enter the customer's name and address details (street, street number, city, postal code, region, country and zip), After pressing enter, the Tax Jurisdiction field remains blank. We expect to see a tax jurisdiction assigned to this customer.

Does anyone know why the Tax Jurisdiction field remains blank? This is a very sporadic occurence. The field gets automatically filled in with certain addresses. We use Sabrix.

thanks!

[former_member182985]

Hello,

Please follow the recommendations of note 781506 and related note 650893.

The coding corrections together with the customizing settings both need to be implemented as per the notes.

Thanks,

Best regards,

Julin