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Former Member
Feb 01, 2017 at 11:05 AM

SuccessFactors DataStore timeout

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Hi everyone,
we have recently created a SuccessFactors adapter instance in our Data Services (4.2 SP6 Patch 5) environment. Even if the adapter starts successfully, we are having the following problem when creating a DataStore:

01/02/17 09:50:42 Thread[Thread-10,5,main] While interacting with SuccessFactors, an error occured: Failed to access the WSDL at: XXXX. It failed with: Connection timed out: connect (local port XXXX to address XXXX, remote port XXXX to address XXXX).
01/02/17 09:50:42 Thread[Thread-10,5,main] Cannot start session. com.acta.adapter.sdk.AdapterException: While interacting with SuccessFactors, an error occured: Failed to access the WSDL at: XXXX. It failed with: Connection timed out: connect (local port XXXX to address XXXX, remote port XXXX to address XXXX).
at com.acta.adapter.successfactors.SuccessFactorsSession.start(SuccessFactors Session.java:65)
at com.acta.adapter.sdk.AdapterRunnerImpl.processStartSession(AdapterRunnerImpl.java: 1864)
at com.acta.adapter.sdk.AdapterServiceDataListener.handleBrokerMessage(Adapter ServiceDataListener.java:86)
at com.acta.brokerclient.BrokerClient.handleMessage(BrokerClient.java:406)
at com.acta.brokerclient.BrokerClient.access$100(BrokerClient.java:53)
at com.acta.brokerclient.BrokerClient$MessageHandler.run(BrokerClient.java:1559)
at com.acta.brokerclient.ThreadPool$PoolThread.run(ThreadPool.java:100)

We've been told the Data Services server has already been added to the SuccessFactors whitelist.

We've verified we are able to call the SuccessFactors API using SOAPUI from the Data Services server.

An incident has been raised to SAP Support, but we haven't received a solution yet.

The 2262720 - SuccessFactor DataStore Connection Issue: Timeout SAP note describes our problem, but provides no solution ("This issue has been forwarded to Development for further investigation. DHR 5000563074").

Has any of you run into the same problem?

Thanks beforehand,
AIS.