I have one background step in my custom workflow which fetches the agent from tables.
in one workitem , actaul agent is shown as user in stead of WF-BATCH and as per history it was completed by that user .
How can a background step which takes 1 second to complete is completed by dialog user and taking 3-4 mins.
These is no short dump in that period.
workitem was never in error status as you can see.
user was always a dialog one ,checked in su01
workflow admin was always WF-BATCH ,checked SWU3.