Call List - outbound voice campaign

[Former Member]

Hello everyone.

I am trying to find any good documentation or configuration guide for Call Lists in Outbound Voice campaigns. I know crmd_tm_cldist, I can create campaigns and I create call lists manually, but I have not yet created a call list from a campaign with communication medium: telephone, but no call list is generated (???) It is supposed to be standard but is not working.

My main question is:

I have manual call list working (can create manual call lists, can call call lists in manual execution mode, can save the activities in the activity log...) but when I try automatic execution and I am in the Web UI in "Ready" state nothing happens.

1. Why are the calls not occurring automatically? It is in Progressive Dialing mode (from Genesys side)

2. Is it Genesys side or CRM side?

3. Is there any step by step CRM configuration guide specifically for call lists?

Thank you,

Best regards,

J

[former_member197655]

Hi Jonathan,

What was the status of background job for campaign. If it is 'Ended Without Errors' , then the call list will be generated and you can check in role IC_MANAGER->Managing Operations->Call Lists. If the job has 'erroneous' , then there is some issue in config.

Regards,

Manjeet .

[Former Member]

How do I check the background job for the campaign?

Also, do you know where the configuration spot is for marketing campaign to generate call list?

Thanks!

J

[former_member197655]

Hi,

You can check in t-code SM37 .

  Follow the below link for config guide.

   C22 - CRM Lean Campaign Management

Regards,

Manjeet.

[Former Member]

Hi ,

pls. refer best practice guide ,

http://help.sap.com/bp_crm70/CRM_DE/HTML/Content_Library_CRM_en_DE.HTM

hope it helps,

regards,

Prashant