Create Service Category Catalogs with spaces

[Former Member]

Hi,

I have  created a comma separated value (CSV) file to upload entire service category catalog (see below format), rather than creating each entry manually in the system. But I need to create five spaces before incident category for e.g. if incident category is Leave then it should display in the system as  

•      Leave

<CategoryID>;<CategoryType>;<ParentCategoryID>;<Language1>;<Name1>;<Description1>;<Language2>;<Name2>;<Description2>...

I tried to create the .csv file with five spaces and it uploaded successfully but it's not importing spaces or automatically removing the five spaces , Is there a way to show the spaces by using the .csv file?

Thanks and Regrads,

Roopesh Purohit

[former_member200026 · Accepted solution]

Hi roopesh,

Can you make the object in edit mode and check, because by default in the UI, the preceding spaces before a text is trimmed and shown.

Regards,

Bejoy

[Former Member · Accepted solution]

I did check in the edit mode but it's not showing the space.

[Former Member · Accepted solution]

why do  do you want the spaces to be included?

if it is just for indentation, just create incident category as a child. Catalog is displayed as a tree structure in UI. So all child elements will have 'Tree Hierarchy' Indentation.

- Kiran

[Former Member · Accepted solution]

Hi,

We are using parent-child structure but this one of the business requirement we are trying to test. I think it's just for indentation.

I will check with the team again to confirm if we can remove this space requirement.

Thanks and Regards,

Roopesh Purohit