In BI 7.3 portal system , We are getting the below error when we are leaving the BI report idle for around 5-6 minutes.
Bex web application "1_XYdmldnkdmcdkcmdkcmd3mkcdmccksc4mjhvghm4mo4n4" does not exist or timed out.
Exception occured while processing the current request;this exception cannot be handled by the application or framework.
This issue is coming in Production system but not in the Quality system so we can rule out the patch level upgradation thing.
I can not see any logs in BI abap system or in dev_trace. It comes when I click on change varialble or any other option after 5-6 minutes in the result page of report. It is happening in all the BI Reports.
I have checked few sap notes and 1638319 - BEx Web 7.3x: Web Session Timeout not Working looks close to our issue.
But When I am trying to change irj/servlet/prt/portal/prtroot/ com.sap.ip.bi.web.portal. integration.sessionoverview to 60 min.value in NWA it's getting changed by itself to 15 minutes with in few seconds.
Not sure by doing above error will get resolve or not.
Kindly suggest as we are running out of ideas with high priority message is also raised to SAP for the same.