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Few queries on Afaria - Android Device communication

Hello Experts,

1) I understand in Afaria7 SP5, after the device is enrolled, when we manually try and connect the client it will hit the address specified in the device communication. Similarly, can you please confirm which address and port does it first hit when we just enter the enrollment code? OR is it seed data transaction happening at the first OR Does it contact Google to resolve the url behind the enrollment code (as we use google url shortening service) - Internet will be a must in this case for only Intranet connected devices.

2) What is the exact port used for GCM Push notification - Lock device? please confirm where should these ports be opened - at the Target device network (Wi-fi / APN network the device is using) OR at the Afaria server infrastructure OR Both sides?

3) What is the exact port used for GCM Push notification - Send message?

4) Is there any default port used for Enterprise application policy transaction at the company firewall (not from the package server)? similarly for configuration policy (esp. Samsung Safe - Location policy) delivery on Android devices?

Specific answers would be much appreciated. I need these information to troubleshoot different issues at different network layers we are facing.

Kind Regards

Sajan Mathew

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3 Answers

  • Best Answer
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    Former Member
    Jul 02, 2015 at 06:20 AM

    Hello Sajan,

    Thank you for reaching out to SAP Community Network.

    Have gone through the above queries, seems like you need the port requirements list for Afaria Server, GCM Server, Package Server and Relay Server.

    Please look into this Support Note http://service.sap.com/sap/support/notes/1967045 which will serve your purpose.

    Hope this helps.

    Cheers,
    Sushmitha

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    Former Member
    Jul 02, 2015 at 09:11 AM

    Hello Sajan,

    Could you please reply if the solution provided is useful for you?

    Cheers,
    Sushmitha

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    • Former Member Sajan Mathew

      Dear Sajan,

      Make sure you use Mobile Network but not WIFI and please confirm the below points:

      1. Is the device enrolled previously and you are trying to push the location policy to the device?

      2. Do you get the notification to the device for the location view when you push the policy to the device?

      3.Send me the server logs when you trying to reproducing the issue.

      Cheers,
      Sushmitha

  • Jul 02, 2015 at 10:02 AM
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