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author's profile photo Former Member
Former Member

Email notification does not work

Hi,

I've checked all the options in the account setting --> email.

But, I don't know why there's no email notification that can be sent to the mail server in my company.

Email notification never works. For example, if someone comments or post something in group, we should receive an email notification about that. But, those email notifications never reach our mail server.

We've tried to check the mail server several times, and there's nothing.

So, I tried another option to check. I send mobile setup instruction from SAP Jam to my email account with my company domain, it never reach my company's mail server.

But, if I send mobile setup instruction from SAP Jam to for example, my gmail account, it's always successfully sent and received (in seconds).

Anyone has suggestion to solve this problem?

Thank you!

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 01, 2015 at 11:10 PM

    Hi Esther,

    We have seen this happen when there are problems reaching your mail server. A few things can trigger this:

    1.) Aggressive spam filtering can sometimes inadvertently block messages from Jam as junk mail.

    2.) Sometimes there are issues with the DNS settings for your mail server that prevent Jam from being able to send correctly.

    3.) Sometimes the email notification settings for the user are set to "none" for the Group. You can check this by going to the Group home page, and clicking the small people icon in the top right corner near the Group name.

    One other thing to consider: even when set to "immediate" notifications, emails still queue for 10 minutes in Jam before being sent out.

    I hope that helps! If you're still encountering problems, let me know, and I can send instructions on how to open a service request so we can investigate the issue you're seeing further.

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